General
Please note POST COVID we are experiencing a delay in order processing times. If you need the equipment expedited we advise selecting 3 day/2 day or NEXT Day AIR. We CANNOT guarantee 1 day processing time on ground shipments.
We ship via USPS and UPS within the USA and Canada; however, we ship only via UPS if you want delivery guaranteed for a Maximum of six (6) business days to anywhere within the U.S (this is from date of order shipped), This does not include processing time. If you prefer USPS, we cannot guarantee the delivery time. Most parts of the Northeast are GUARANTEED within two (2) business days. See note below for shipping to Canada. A delivery timetable map from our location is displayed at the bottom of this page. You can also track your package in real time. We do NOT ship to PO boxes via UPS.
For items that are in stock, the orders are usually shipped within 1 to 3 Business Days. For items that are out of stock, we will call you to place the items on back order or remove them from the list.
Delays for orders that needs verification: To avoid delays if your billing phone number is different from your cell phone number, we strongly recommend that you enter the phone number that matches your credit card as your billing phone number and enter your cell phone number for the shipping number. It is NOW our policy to verify ALL ORDERS that has different billing and shipping addresses!
Fees
Ground shipping: Fees will be estimated before checking out. The ground
shipping applies ONLY to the 48 contiguous U.S. states. NO ground service is available
for Hawaii or Alaska. Please pick one of the express shipping options for those
destinations. Please note, due to the fact UPS now charges dimension weight as well as physical weight, shipping charges could be more expensive than what esitmated by our website. Blue Gauntlet reserve the right to charge more shipping fees when conditions applies. However, Blue Gauntlet will always contact the customer first when the shipping fee turns out to be more expensive than our website estimates.
Shipping orders to
Canada: Canadian customers can choose to ship via the Post Office/FEDEX or UPS ground
services. UPS is more reliable and less expensive upfront, but they will
collect a brokerage fee IN ADDITION to a tariff on behalf of the Canadian
government. The final cost from UPS could be higher than the Post Office.
The tariff from the Canadian government is accessed ONLY for goods NOT made in the
USA as part of the North American Free Trade Agreement.
Blue Gauntlet reserves
the right to charge extra shipping fees for ground and express shipping or shipping to
locations outside of the 48 contiguous U.S. states.
Express shipping: Shipping fees for 3-day,
2-day, and next day shipping fees may NOT be accurately reflected on this site
at all times due to various shapes of our products. You MUST call us to confirm
the shipping charges before your order is processed. We also highly recommend that
you leave your cell phone number for your shipping phone number to avoid any
delays in your express orders.
Tracking
Our system will
automatically send the UPS tracking number to your e-mail address AT THE END of
the day when that order is shipped. If you do not receive the tracking number
or any communication from us within two business days after you place your
order, please contact us to confirm that we received your order. Please check
both your inbox and your spam folder for the tracking number! You can
also find your tracking number by logging into your account.
Pricing
Even we try our best to be as accurate as possible, our pricing may have errors due to auto update programs. We reserve the right to withdraw any offers due to pricing errors.
Account
We highly recommend that
you create an account when you check out. It not only offers you a more convenient web experience related to exchanges,
returns, and tracking information, but it also makes you eligible for some
MEMBERS ONLY promotions or specials (you can opt out if you do not want to
receive any promotions or newsletters)!
UPS Ground Shipping Delivery Timetable: