Items that have never
been used or damaged may be exchanged or returned for credit (back to your
credit card) within 30 days after the items are shipped. Shipping fees are NOT
refundable. Final sale items cannot be exchanged or returned. NO REFUND or
EXCHANGE after 30 days. An RMA (return merchandize authorization) number MUST
be obtained for ALL exchanges/returns. We will examine the returned product
before issuing a credit or processing an exchange.
To exchange or return an item:
1. Log in to your account and open the order that contains the items to be returned.
2. Select the item and request an RMA number.
3. You will receive an e-mail to confirm you can return the item. Please make sure you receive this confirmation e-mail before returning items to avoid errors.
4. Follow the instructions in the email to return the item. Make sure you write "RMA# xxxx" on the OUTSIDE of the box when you return the item. We recommend that you use any service that has tracking so that you can be sure we received the returned merchandise.
5. We will process the exchange or return.
Please note: Based on your location and merchandise (must be in the 48 continuous state), we may offer a ONE TIME free shipment TO YOU for the exchange for the SAME ITEM of difference size ONLY. The ONE TIME free shipping for exchange has the following rules:
1. The free shipping is ONLY for us to ship to you (for exchange). In any case, the customer is still responsible for shipping fees back to us unless it was our shipping error.
2. The free shipping is ONLY for exchanges for the SAME item but different size. It does NOT apply to exchange for a different item.
3. The free shipping ONLY applies to the FIRST exchange (if exchange for the same item for the second time is requested, customers will be responsible for shipping both ways).
4. The free shipping is ONLY for 48 continuous states in USA.
5. If the customer has the free shipping for the initial purchase, then the free shipping for exchange will not apply and the customer will be responsible for shipping fees both ways for any exchange.
6. If the customer uses the price matching program for the purchase, then the free shipping for exchange will not apply and the customer will be responsible for shipping fees both ways for any exchange.
Blue Gauntlet reserves the right to change the shipping policy without notice.